Position Summary:

The Information Technology Specialist is responsible for the administration, maintenance, security, and support of computer systems, network infrastructure, software applications, and technology equipment supporting the Education & Training Section. This position provides technical support, maintains system reliability, supports technology improvements, and ensures uninterrupted operations.

Responsibilities

• Administer, maintain, and support computer systems, servers, network infrastructure, wireless networks, and technology equipment.
• Install, configure, troubleshoot, upgrade, and maintain hardware, software, operating systems, and peripheral devices.
• Provide technical support to users and resolve system, network, software, and equipment issues.
• Maintain system documentation, backup and recovery procedures, inventories, and activity reports.
• Monitor system performance, data integrity, and information security.
• Support technology planning, equipment lifecycle management, and infrastructure improvements.
• Research and recommend hardware, software, and technology solutions.
• Train personnel on software applications, technology tools, and security procedures.
• Maintain accountability for assigned technology assets and equipment inventories.
• Respond to emergency system outages and provide technical support as required.

Minimum Qualifications:

• Minimum one (1) year of current experience within the past five (5) years supporting information technology systems.
• Current CompTIA A+ certification.
• Current CompTIA Security+ certification.
• Knowledge of computer and network security principles.
• Excellent customer service and verbal communication skills.
• Strong troubleshooting and problem-solving skills.
• Experience supporting Microsoft Windows-based systems, hardware, software, and networks.
• Experience with AFAEMS, Defense Language Proficiency Test (DLPT) systems, and My Learning CDC Assessment System is desirable but not required.

Work Classification:  Part-Time, Monday-Friday, 7:30 AM-12:30 PM (25 hours per week).

Place of Performance:  On-site, Travis Air Force Base, California.